Terms of Service

Version 1.19Last updated 9 October 2026

1.Agreement to these terms

AuctionHouse is operated by Auctionhouse, MB, a company registered in Lithuania (company code 308097132). Our registered address is in "Contact" at the end of these Terms.

These Terms of Service ("Terms") are a binding agreement between you and Auctionhouse, MB ("AuctionHouse", "we", "us"), which operates the AuctionHouse marketplace and related websites, applications and services (the "Platform"). By creating an account, or by accessing or using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

We may update these Terms from time to time (see "Changes to these terms"). Your continued use of the Platform after an update takes effect means you accept the revised Terms.

2.Definitions

  • "Buyer" — a user who purchases a listing or service on the Platform.
  • "Seller" — a user who lists digital goods or services for sale on the Platform.
  • "Listing" — an offer to sell digital goods (such as game accounts, in-game items or currency) or services (such as boosting), together with its description, price and delivery method.
  • "Order" — a transaction created when a Buyer purchases a Listing or accepts an offer on a Boost Request.
  • "Payment Protection" — the arrangement described in "Payment protection and delivery", under which a Buyer's payment may be held or otherwise restricted from release to the Seller until the Order is completed, confirmed or resolved.
  • "Boost Request" — a request a Buyer posts describing a service they want, which Sellers may make offers on; accepting an offer creates an Order on the agreed terms.
  • "Shop" — a selling identity that more than one person may act for, as described in "Shops and teams".
  • "Content" — any text, images or other material you submit to the Platform.

3.Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Platform. By using it, you represent that you meet these requirements.

You are responsible for the accuracy of your registration details, for keeping your credentials confidential, and for all activity under your account. You must verify your email before you can list items. Notify us immediately of any unauthorised use. One person or entity may not maintain multiple accounts to evade limits, fees, moderation or these Terms.

Sellers must provide accurate information regarding whether they are acting as a private individual or as a business or professional trader, and must keep that information up to date. Different consumer rights may apply depending on the Seller's status, and we may display it on the Seller's public profile.

4.Shops and teams

Selling requires an AuctionHouse-approved Shop, including for solo sellers. A Shop is a separate selling identity with its own listings, orders, balance and reputation, and more than one person may be given access to act for it. Approved Shops display the Verified Shop badge. Seller declarations and payment-provider verification are separate checks; completing a declaration does not approve a Shop. Additional verification may be required to access payment or withdrawal services.

Where you invite others to act for your Shop, you decide what they may do, and you remain responsible to us and to Buyers for everything done under that Shop — including listings they publish, orders they fulfil and messages they send. People acting for a Shop must keep to these Terms in their own right, and we may withdraw an individual's access without affecting the Shop.

You may pause a Shop, which hides its listings and stops new orders while existing ones are completed. A Shop may close once its open orders have been resolved. Any remaining Shop balance may be removed when the Shop closes, including voluntary closure or closure arising from unpaid obligations, fraud or breaches of these Terms, subject to applicable law. Closing a Shop does not delete records we are required to keep — see our Privacy Policy for how long, and why.

5.The marketplace

AuctionHouse is a venue that connects Buyers and Sellers of digital gaming goods and services. We provide payment protection and dispute resolution, and we arrange payment processing through third-party payment providers, to support those transactions. Except where expressly stated, we are not a party to the contract of sale between a Buyer and a Seller, and we do not own, create, or take possession of the digital goods that are traded.

6.Listings and prohibited items

Sellers are solely responsible for their Listings, including their accuracy, legality, and the right to sell the goods or services offered. Listings must not be misleading and must accurately describe what the Buyer will receive.

Sellers are responsible for what they sell and how they fulfil orders. AuctionHouse does not routinely verify account acquisition history or inventory provenance. If an investigation establishes seller misconduct, we may take action against the seller. A chargeback alone does not establish seller fault.

Prohibited listings and conduct include:

  • stolen or hacked accounts, stolen credentials, and reclaiming an account after selling it;
  • fraudulently obtained inventory, including goods purchased using stolen payment information or obtained through cheating or unauthorised software;
  • fake listings, unavailable stock, fabricated delivery evidence, and misleading claims about ownership, transfer, recovery, or delivery;
  • malware and tools designed to steal credentials or compromise accounts or services;
  • boosting involving unauthorised access, giving other people access to the Buyer's account, unauthorised security changes, or theft or misuse of Buyer assets;
  • requests to bypass AuctionHouse checkout, pay privately, or use fraudulent payment links;
  • anything illegal, or whose sale is prohibited by applicable law;
  • anything involving unauthorised payment methods, or stolen payment information;
  • personal data, or payment instruments;
  • items that infringe a third party's intellectual property or other rights.

We operate risk-based moderation. We may review, pause, remove or reject Listings. We may require your new, republished or edited listings to be reviewed before publication, even if your sales history would otherwise allow automatic publication.

7.Boosting access

Disclose the agreed access method. Obtain the Buyer's authorisation before accessing their account or changing the agreed arrangements. Access must stay within the agreed scope. You must not give other people access to the Buyer's account, change account security settings without permission, use harmful software, or misuse the Buyer's account or assets.

8.Game publisher rules

Transactions available through AuctionHouse may violate or be restricted by the terms, rules or policies of the relevant game publisher or game developer.

AuctionHouse is an independent marketplace and is not affiliated with, endorsed by, sponsored by or officially connected with any game publisher unless explicitly stated otherwise.

Users are responsible for understanding and accepting the risks associated with transactions involving third-party games, including possible account suspension, restriction, rollback or termination by the relevant game publisher.

9.Payment protection and delivery

Buyer payments are processed through AuctionHouse and/or our authorised third-party payment partners. Where supported by the applicable payment method, funds may be held or otherwise restricted from release to the Seller until the transaction is completed, confirmed by the Buyer, automatically confirmed under the applicable order rules, or resolved through the AuctionHouse dispute process. The exact payment flow may vary depending on the payment method and payment provider used.

For instant-delivery listings, the agreed content is revealed to the Buyer after payment; revealing it does not by itself complete the Order.

Sellers must deliver exactly what the Listing described, promptly, and must not attempt to reclaim, reverse or invalidate delivered goods (for example by recovering a sold account). Buyers must confirm promptly once they have received and checked their Order.

A Boost Request works the same way once an offer is accepted: accepting creates an Order at the agreed price and scope, the same payment protection applies, and both parties have the same delivery, confirmation and dispute rights as on any other Order. Until an offer is accepted, neither side is committed.

External payments are processed through supported third-party providers. Checkout shows the current minimum goods amount, the amount due, processing fee and any Balance-funded portion before payment. Purchases must meet the configured minimum goods amount. You may explicitly apply mature, available AuctionHouse Balance to the full goods price, with no external payment or payment-processing fee. If you apply Balance to only part of the goods price, at least the configured minimum goods amount must remain payable by card or crypto before fees. You may choose a smaller Balance contribution subject to the same minimum for partial payments. Opening checkout does not reserve Balance automatically.

On new purchases, the configured processing fee applies only to newly externally funded goods after deducting Balance. Reused Balance does not attract another processing fee. Balance pays for goods only and cannot pay fees. Recorded historical funding and fees remain unchanged. Seller commission and withdrawal fees remain separate from the payment-processing fee.

External refund costs depend on the applicable route and law; any actual provider or network cost passed through must be disclosed with the expected net return before execution. No second AuctionHouse platform fee applies to crediting refunded value; the normal disclosed withdrawal fee applies when you request a bank or crypto withdrawal. Exceptional full-charge remedies and mandatory consumer rights take precedence.

10.Delivery evidence

Sellers are not required to attach or submit delivery evidence before marking an Order Delivered. We recommend keeping relevant evidence for your own protection in a dispute, so you can provide it if requested during dispute or Support review. This is optional: there is no required retention period or recording requirement.

Useful evidence may show the agreed recipient and quantity or item handover, account specifications and access at delivery without revealing credentials, or agreed boosting milestones and before-and-after progress.

Screenshots, recordings and order messages can support review, but do not establish game publisher permission, guarantee permanent account ownership or immunity from bans, or independently verify delivery.

Before submitting evidence, redact irrelevant personal information. Do not submit passwords, recovery codes or complete payment credentials. Use the dispute form on the Order page or Contact Support. Optional attachments accept JPG, PNG and WebP images and PDF documents within the limits shown in the form; audio and video uploads are not supported.

11.OSRS delivery examples

For Old School RuneScape (OSRS) orders, the optional delivery-evidence guidance above applies. Useful examples include:

  • Items and gold: the agreed recipient character, item names or gold quantity, and the completed trade or handover.
  • Accounts: the skills, quest progress or other specifications promised in the Listing, and access at delivery, with login details and recovery information excluded from evidence.
  • Boosting: the agreed skill levels, quests or other milestones, with relevant before-and-after progress and order messages confirming the scope.

12.Order confirmation

The default Buyer review period is 72 hours (three calendar days). For manual delivery, it begins when the Seller marks the Order Delivered; for instant delivery, it begins when payment is accepted.

The exact automatic-completion deadline is displayed on the Order page. Previously assigned deadlines remain unchanged when platform defaults change.

If the Buyer does not confirm the Order or open a dispute within the displayed confirmation period, the Order may be automatically marked as completed.

13.Earnings and withdrawals

Seller earnings become available for withdrawal, and Worker earnings become payable, seven calendar days after Order completion. This clock is separate from the 72-hour Buyer review period and applies to supported card, crypto and Balance-funded Orders. Existing recorded deadlines and already released funds remain unchanged.

Availability remains subject to verification, payment-provider restrictions, disputes, refunds, account and withdrawal checks. Completion or expiry of the hold does not automatically send a payout. Users request withdrawals through AuctionHouse; staff approval and provider processing are separate. Bank withdrawals require the relevant payment-provider verification and a linked bank account. Contact Support for assistance.

You may withdraw your personal AuctionHouse Balance without owning a Shop. Personal and Shop balances remain separate. Personal referral rewards and historical earnings use the same applicable withdrawal process. Selling still requires an approved Shop.

Approved AuctionHouse-initiated refunds automatically credit your personal Balance. New refund credit is available immediately when credited, for spending or an eligible withdrawal. The Balance page shows available funds, reservations and amounts held for review. There is no withdrawal request deadline, no additional refund maturity period and no expiry while your account remains open. Refunds of Balance-funded purchases are also available immediately; releasing an unpaid purchase reservation or cancelling an unsent withdrawal restores the original funds without restarting their hold.

You can request a supported bank or cryptocurrency withdrawal regardless of the original payment method. Normal minimums, disclosed withdrawal fees, account declarations, staff approval and applicable payment checks apply. Bank withdrawal requests require completed payment-provider identity verification and a linked, verified bank account. Crypto withdrawals require the supported asset, network and destination details and do not depend on bank-provider verification. Requests reserve the amount so it cannot also be spent; uncertain external results remain reserved until reconciled. A credit, approval or provider transfer is not proof of bank or wallet receipt.

14.Buyer Protection and Support claims

Commercial Buyer Protection concerns accepted purchases paid through supported AuctionHouse checkout methods across accounts, items, currency and boosting, including supported Balance-funded Orders and accepted boost offers. Private off-platform payments are excluded.

A remedy requires evidence of a Seller-caused problem, such as non-delivery, material misdescription, wrong server or league, unusable credentials, missing quantity or account reclamation before completion. Buyer-caused mistakes are excluded. Where practical and acceptable to the Buyer, the Seller may correct the problem; the Buyer is not required to continue waiting where correction is impossible or Seller misconduct is established.

If staff establish that the Seller reclaimed a sold account after Order completion, the Seller is permanently suspended. AuctionHouse does not issue a commercial refund for that claim, including when the Seller has already withdrawn. A report or loss of access alone does not establish Seller reclamation. This exception does not restrict applicable statutory rights or bank or payment-provider remedies, and does not reverse previously committed financial history.

A publisher ban, suspension or rollback alone does not establish Seller fault. Commercial protection applies only where evidence establishes that Seller misconduct caused the loss; general trading or boosting risk alone is excluded.

Submit hidden Seller-caused problems, including account recovery, through Contact Support within 30 calendar days after Order completion. This is a submission deadline, not a promise to finish the investigation within 30 days. A Support request does not automatically reopen an ordinary dispute, undo completion or extend the seven-calendar-day earnings hold. Later suspected fraud can still be reported for individual review.

Staff review available evidence under the applicable dispute or Support process. Other eligible late problems may receive a full or partial remedy, subject to the post-completion reclamation exception above. Any approved commercial remedy concerns the purchased goods value; for unfinished boosting it concerns the evidenced unfinished scope, while unusable work or misconduct defeating the service may justify full goods value. AuctionHouse honours an approved refund independently of successful Seller recovery. Lost progress, unrelated game assets, expected profits and consequential losses are outside ordinary commercial compensation. Applicable statutory remedies and held-payment obligations remain separate and unaffected.

15.Immediate delivery and withdrawal rights

Digital content may be revealed after payment, and services may begin as agreed in the Listing or accepted offer. Agreeing to these Terms is not express consent to waive a statutory right of withdrawal. Applicable consumer withdrawal rights and remedies remain available; delivery or Order completion alone does not remove them.

For services such as Boosting, withdrawal and refund rules may differ, and will be governed by applicable consumer law and the status and progress of the service.

16.Fees

We charge Sellers a commission on each completed sale and may charge Buyers a platform fee, both shown before an Order is confirmed. The buyer platform fee is our own charge for providing checkout, payment protection, dispute resolution and buyer protection. It is retained by us as revenue and is not a reimbursement or pass-through of amounts charged to us by any third-party payment provider. Fees are exclusive of any taxes that may apply.

Seller commission is priced per category, because categories differ in the risk and support they carry; the rate that applies to a Listing is shown before you publish it and again before each Order. Sellers may earn a discount off that rate by trading volume over a recent trailing period, subject to meeting quality conditions; a discount is re-earned rather than permanent, and can be lost. Our current rates and the conditions for each discount tier are published on our fees page.

Withdrawing your balance may carry a separate withdrawal fee. For cryptocurrency withdrawals, the EUR amount, withdrawal fee and EUR net are shown in a quote before you confirm; a changed or expired quote requires a new review. Cryptocurrency quantity is determined using the recorded conversion rate when the transfer is sent. There are no additional undisclosed deductions from the accepted EUR net.

Withdrawal destinations must belong to you or the business whose earnings are being withdrawn. A deposit address at an exchange is permitted when the exchange account belongs to you or that business and supports the selected asset and network. Third-party destinations are not permitted. By ticking the withdrawal confirmation checkbox, you confirm the destination meets these requirements. You are responsible for providing the correct address and network; transfers sent to an incorrect or incompatible destination may be irrecoverable.

Eligible cryptocurrency withdrawal requests have a dispatch target of five working days, excluding weekends and Lithuanian public holidays, starting after the request satisfies the required checks. The wallet shows the dispatch target date. This is a target for sending the transfer; exchange crediting and network confirmation may take additional time. Requested, approved and awaiting-send states do not mean that money has been sent. AuctionHouse may pause new transfers when eligibility changes and keeps the record of transfers already sent.

You are responsible for determining and paying any taxes arising from your use of the Platform. We may issue documentation as required by law but do not provide tax advice.

17.Prohibited conduct

You must not:

  • engage in fraud, chargebacks made in bad faith, or any deceptive or manipulative practice;
  • circumvent the Platform to avoid fees or payment protection (for example, arranging payment off-platform);
  • manipulate ratings, tiers or search — including wash trading, fake reviews, or transacting with yourself through additional accounts;
  • harass, threaten, or abuse other users or our staff;
  • attempt to gain unauthorised access to the Platform, other accounts, or our systems, or interfere with their operation;
  • use the Platform in violation of any applicable law, sanctions, or anti-money-laundering requirements.

18.Reporting and moderation

You may report suspected fraud or prohibited conduct using the existing listing report option or by contacting AuctionHouse Support. Select "Reporting or moderation" in the contact or support form where available. Explain what happened and include relevant references or redacted evidence. Do not submit passwords, recovery codes, or complete payment credentials.

Reports are reviewed by AuctionHouse staff. We limit disclosure of your identity and evidence to what is necessary to handle the case or meet legal requirements. Submitting a report does not automatically remove the content.

You may report suspected fraud or prohibited conduct after an order is completed. Reporting does not automatically reopen the order or its ordinary dispute period.

We may pause affected listings while reviewing a report or investigating suspected misconduct. We may request relevant information and take action based on our findings. A pause does not by itself establish misconduct.

Depending on severity, repetition, and continuing risk, we may request corrections, issue warnings, remove listings, restrict selling, or suspend or terminate accounts. Serious misconduct may justify immediate action without a prior warning.

Staff dispute decisions are final. If you believe a factual or procedural mistake occurred, or have new relevant evidence, contact Support with the Order or decision reference. Exceptional mistakes are handled through existing authorised actions; administrators approve any exceptional financial-responsibility change. A Support message alone does not change money or seller statistics. Parties and related Shop/team staff, including administrators, must not adjudicate their own case.

Estimated initial response: 24 hours. Investigation and review may take longer.

19.Disputes and refunds

If something goes wrong with an Order, you should first try to resolve it with the other party. If that fails, you may open a dispute.

Either eligible Order party may open a dispute while the Order is Paid or Delivered, before its displayed automatic-completion deadline or earlier Order completion, whichever comes first. A paid manual Order awaiting delivery remains disputable before its review period starts. Statutory rights and bank or payment-provider disputes remain separate from this ordinary marketplace window.

AuctionHouse may request relevant information or evidence from either party with a clear, case-specific reply deadline. Staff may decide earlier when the relevant facts are established or both parties have finished responding; otherwise they respect the deadline. After it passes, staff may decide from available evidence. Silence or missing evidence alone does not establish fault or a losing outcome. Provider evidence deadlines remain separate. Estimated initial response: 24 hours. Investigation and review may take longer.

Staff record a clear decision reason. Critical decision and evidence-deadline notices appear in-app even when ordinary order notifications are disabled; dispute emails follow your notification preferences. The other party’s private evidence is excluded from public explanations and email previews.

If a dispute is resolved in the Buyer’s favour, AuctionHouse may issue a full or partial refund depending on the circumstances and applicable refund policy. For an ordinary refund of an accepted order, the refundable amount is generally the refunded goods amount, while applicable AuctionHouse buyer/platform fees may remain non-refundable. In cases such as duplicate payments, payments not accepted against an order, or where applicable law or payment-provider rules require otherwise, the full amount charged may be refunded. If the dispute is resolved in the Seller’s favour, eligible funds may be released in accordance with the marketplace payment and withdrawal rules.

A marketplace dispute and a bank or payment-provider chargeback are separate processes. A chargeback or payment dispute does not automatically make the Seller liable. After a verified lost provider case, an administrator reviews fulfilment and compliance evidence. Under the applicable Seller Protection rules, AuctionHouse bears the principal loss where the Seller fulfilled correctly and complied with platform requirements. Recovery requires an evidence-supported finding that the Seller caused or materially contributed to the loss and is capped at the relevant sale recipients’ proceeds, accounting for prior recovery. Missing an upload or reply alone does not remove Seller Protection. Provider dispute fees remain AuctionHouse’s responsibility by default; a responsibility finding does not authorise a debit from the Seller’s bank account.

A verified formal chargeback restricts the Buyer associated with that purchase to support-only access. Login and Support remain available, while marketplace actions and trading or withdrawals through the Buyer’s own Shops are restricted. This does not establish fraud. The counterparty Seller’s unrelated funds and marketplace access remain usable; only the disputed sale’s unpaid proceeds are held during review. Buyer access requires explicit administrator restoration after the case review is resolved. Recipient recovery may continue separately and does not itself prevent restoration.

Approved AuctionHouse refunds credit personal AH Balance first. New buyer refund credit is available immediately when credited, for spending or an eligible withdrawal. Historical AuctionHouse Balance choices remain attached to their original Orders. Decision approval, committed Balance credit, pending external dispatch, a recorded send and verified provider success are separate stages. An internal credit, a Refunded Order status or a recorded send is not proof that money has reached a bank account or crypto wallet. Open Balance to view availability and request a supported withdrawal, or contact Support for assistance. An approved remedy is not reduced because the Seller has withdrawn earnings or recovery is difficult; never arrange a second reimbursement of an amount already credited, spent or returned.

20.Your content

You retain ownership of Content you submit. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, display and use that Content as needed to operate and promote the Platform. You are responsible for your Content and must have the rights necessary to share it.

21.Suspension and termination

We may suspend or terminate access, remove Listings, or restrict payouts while investigating credible breaches or protecting the Platform. Contact Support to request personal account closure. A Shop can close after its open Orders are resolved. Any remaining Shop balance may be removed on voluntary closure or closure arising from unpaid obligations, fraud or breaches of platform rules or these Terms, subject to applicable law. Closure does not delete records that must be retained or erase surviving obligations.

22.Disclaimers and limitation of liability

The Platform is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including as to merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free, or that any Listing, Seller or Buyer will meet your expectations.

To the fullest extent permitted by law, our total liability arising out of or relating to the Platform is limited to the greatest of:

  • the fees you paid to us in the twelve months before the event giving rise to the claim;
  • where the claim relates to an Order, the total amount of that Order; and
  • EUR 500.

That limit does not apply to a Buyer payment held under Payment Protection for an Order. Those funds are never ours to keep, and nothing in this section reduces our obligation to release them to the Seller or return them to the Buyer as described in "Payment protection and delivery" and "Disputes and refunds".

We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill.

Nothing in these Terms limits liability that cannot be limited under applicable law — including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for intentional or grossly negligent acts — or affects your statutory rights as a consumer.

23.Indemnification

You agree to indemnify and hold harmless AuctionHouse and its officers, employees and agents from any claims, damages, losses and expenses (including reasonable legal fees) arising out of your use of the Platform, your Content or Listings, or your breach of these Terms or of any law or third-party right.

24.Governing law and disputes with us

These Terms are governed by the laws of the Republic of Lithuania, without regard to conflict-of-laws rules. The courts of the Republic of Lithuania have exclusive jurisdiction over any dispute, except where mandatory consumer-protection law entitles you to bring proceedings elsewhere. EU consumers may have the right to use applicable national or European alternative dispute resolution procedures where required by law.

25.Changes to these terms

We may update these Terms to reflect changes to the Platform, law or our practices. Updated Terms take effect immediately when published with a new version and effective date. If you disagree, stop using the Platform and contact Support.

26.Contact

Questions about these Terms can be sent to admin@auctionhouse.pro or through our contact page. Auctionhouse, MB, company code 308097132, Vaduvos g. 21-47, LT-02305 Vilnius, Lithuania.