Help center
Find quick answers for orders, delivery, fees and account safety. If you still need help, contact our support team and we'll guide you through it.
Frequently asked questions
How does buyer protection work?
Every order is funded upfront and the payment is held. Funds are released only after you confirm delivery. If something goes wrong, you can open a dispute and our team reviews the evidence.
What should I do if my order is late?
Open the order page first and message the seller directly. If delivery is still delayed or not as described, use the dispute flow from that order so support can step in.
What fees does AuctionHouse charge?
Buyers see the total before checkout. Sellers pay a marketplace commission that depends on their tier. You can view current rates and examples on the fees page.
How long do disputes take?
Most disputes are resolved within 24 hours once both sides submit details. Complex cases can take longer if additional proof is needed.
How can I start selling?
Create an account, go to the Seller Hub, complete verification, then publish your first listing. New sellers can start with fixed-price listings right away after approval.
How do seller ratings work?
Only buyers rate sellers, and only on an order they actually completed. We ask twice — two and four days after an order completes. If nobody answers, the order is marked 5★ automatically on day five and labelled "no feedback left": it counts as an order completed without a complaint, shown separately, and it is never added to the seller's star rating. A buyer can replace or change their rating for three months after the order completes, so a problem that appears later can still be recorded.
How can I secure my account?
Use a unique password, keep your email secure and avoid sharing account credentials outside AuctionHouse chats. If you notice suspicious activity, contact support immediately.
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