Account & security
Sign-in, safety, spotting fake support · 6 articles
- How do I know I’m really talking to AuctionHouse Support?Real Support only talks to you in the Support chat pinned in your Messages, marked with a verified badge.
- How can I secure my account?Use a unique password, keep your email secure, and never share account credentials outside AuctionHouse.
- Spotting scams and fake linksAnyone asking you to pay outside checkout, or for your password, is not trading safely — stop and report them.
- Report a user or listingUse Report on the listing or profile, or tell Support. We may pause a listing while we look into it.
- Can’t sign in?Reset your password from the sign-in page, or use the Google or Discord button you signed up with.
- Getting a copy of your dataAsk through Contact Support. The Privacy Policy explains your rights and how long we keep records.