Payments, fees & Balance
Card, crypto, buyer fee, refunds · 7 articles
- What fees does AuctionHouse charge?Buyers see the total before checkout. Sellers pay a commission that depends on the category and their tier.
- Paying by card or cryptoCheckout shows the amount due, the processing fee and any minimum before you pay.
- Paying with your BalanceAvailable Balance can pay the full goods price with no processing fee, or part of it above the checkout minimum.
- How refunds workApproved refunds credit your AuctionHouse Balance straight away, ready to spend or withdraw.
- Withdrawing your BalanceRequest a bank or crypto withdrawal from Balance. Staff approve it, and fees are shown before you confirm.
- Why is my payment held?Checkout payments are held until the order completes, so neither side can lose money mid-trade.
- Bank disputes and chargebacksA chargeback with your bank is a separate process from an AuctionHouse dispute — open the dispute first.