Report a problem with an order
Message the seller on the order page first. If that does not fix it, open a dispute there before the deadline.
- Open the order from Orders and tell the seller what is wrong in the order chat.
- If the seller cannot or will not fix it, open a dispute on the same page before the deadline it shows.
- Describe what you expected and what you received. Screenshots help; never include passwords or recovery codes.
- Staff review the evidence from both sides and explain the decision.
After the order has completed, use Contact Support instead — see “Something’s wrong after completion”.