What does Buyer Protection cover?

Accepted purchases through AuctionHouse checkout, across accounts, items, currency and boosting, when the seller caused the problem.

Accepted purchases through supported AuctionHouse checkout methods are eligible across accounts, items, currency and boosting, including accepted boost offers and purchases paid partly or fully with AuctionHouse Balance.

Seller-caused problems that may qualify

  • The order was never delivered.
  • What arrived is materially different from the description.
  • Wrong server or league.
  • Credentials that do not work.
  • Missing quantity.

Where practical and acceptable to you, the seller may correct the problem. You do not have to keep waiting where correction is impossible or seller misconduct is established.